General Terms and Conditions Multibags
1. DEFINITIONS
For all purposes, the parties agree on the following definitions:
– Company: Multipark – Management and Operation of Car Parking SA;
– Service: Multibags or luggage service, warehouse, fenced and closed, with alarm, surveillance 24 hours a day, 365 days a year and with restricted admission to third parties, located in the area surrounding Lisbon airport or within a radius of 10 kilometers, without any prejudice to the customer;
– Customer: Natural or legal person who will use the park under the conditions provided for in this agreement;
– Luggage: Suitcase or luggage that the customer, in any legitimate capacity, has availability, not including any accessory item not incorporated in it, and that is appropriable;
– Contracted Location: Location agreed between the Customer and the Company for the delivery and collection of luggage.
2. OBJECT OF THE AGREEMENT
The object of this contract is to make the warehouse facilities available for the duration agreed between the Customer and the Company, for daily periods and subject to the other conditions set out in the following clauses.
The use of the Multibags Service is conditioned to the acceptance of the conditions stipulated in this regulation “RULES AND GENERAL CONDITIONS OF OPERATION MULTIBAGS”.
3. DURATION OF THE AGREEMENT
1. This contract will have the duration agreed in each case between the Client and the Company, notwithstanding that this period may be extended, through prior written communication of at least 24 hours, if this is not carried out, the service will be charged at 10 euros a day.
2. The reservation will always have to be paid in full, with a fee of 10 euros in the event that the Customer ends the reservation earlier, except for exceptions of prior written communication of at least 24 hours.
3. Cancellations must be communicated in writing 24 hours in advance, with a penalty of 50% of the reservation without it.
4. CONDITIONS
1. Without prejudice to the other provisions of this Agreement, with the subscription of the same, the following benefits will be assured to the Client:
a) Luggage storage in the warehouse facilities, for the duration of this Contract;
b) The collection and delivery of the Customer's luggage at the contracted location, at least 2 hours in advance (may be less in advance, with an urgency fee of 10 euros being applied), to be carried out by Company employees, duly qualified to the effect;
2. The attribution of the benefits conferred in the previous point assumes that:
a) The luggage will be delivered by the Customer to authorized representatives of the Company, which will be stored in the warehouse;
5. ADDITIONAL CONDITIONS AND PRICE
1) Baggage collection will depend on the procedure agreed between the Customer and the Service, in one of the following ways:
a) Prior indication, made at the time of booking, by telephone or online communication or via email, indicating the date and time at which the Customer's return will take place, with an indication of the method of delivery to duly qualified employees on site , in uniform and identified, always observing the check-in procedures referred to in clause 8;
b) In the absence of any of the previous procedures provided for in the previous point, the collection of baggage may still be carried out by communicating one of the duly identified employees of the Company, present at the contracted location, or by telephone contacting the Company. The Customer accepts that, in this case, the luggage collection procedure may be delayed and an urgency fee of 10 euros will be applied;
2) The price to be paid by the Customer will be that shown in the price list displayed on the website www.multibags.pt and previously known to the Customer, and will correspond to the number of days multiplied by each daily rate, without fractions. Payment will be made upon delivery of the luggage, taking into account the service chosen and the period of use.
6. CUSTOMER OBLIGATIONS
The Customer undertakes before the Company to:
a) Deliver the luggage in full condition, duly closed, and cannot contain illegal articles.
b) Any access to luggage is excluded, with the exception of situations resulting from orders from entities with authority powers, namely, the Police and judicial officials or with public order powers;
c) Carry out the check-in and check-out procedures provided for in clause 8, subscribing to the corresponding documentation;
d) Pay the price of the services object of this contract in accordance with the price list in force at any time.
8. LUGGAGE DELIVERY AND RECEIPT
1) The delivery of Baggage by collection at the contracted location will observe the following:
a) The Customer must deliver the Baggage in full condition, duly closed, without electronic devices, glass or fragile items or any item of value.
b) The Service representative must carry out a check-in of the Baggage, in which an inspection will be carried out on the outside of the same, in order to register the condition of the same on the date of delivery, a record that will be kept for up to 2 years in the ownership of the company;
c) The Client must sign the document made available by the Company, in which he declares that he does not leave any illegal items in his Baggage, including those referred to in subparagraph a), and confirms other facts that may be relevant for the purposes of the Service's responsibility;
2) The reception of the luggage by the Customer will be preceded by a check-out, with an inspection by the Customer and a representative of the Company, in order to confirm the condition of the luggage, the absence of damage or any liability on the part of the Company. Any claim that the Client intends to make must be made at the Company's premises;
3) Taking into account the reception and check-out to be carried out under the terms of the previous clause, any complaints that the Customer may present regarding damages or deficiencies must be sent upon receipt of the Baggage, under penalty of forfeiting the right to Customer complain.
9. COMPANY LIABILITY
1) The Company will be liable to the Customer for damages caused by its employees, strictly in the following cases:
a) Damage caused to Baggage as a result of handling inside the Warehouse;
b) Any other damage arising from an unlawful act with intent or serious negligence on the part of employees and representatives or agents of the Company and whose responsibility cannot be excluded under the terms of clause 8.2 or the viewing of closed-circuit images owned by the Company;
2) The Company's liability is expressly excluded when it concerns:
a) Damage suffered by the Customer in relation to the theft of any goods that have remained in the luggage after its delivery, in breach of the provisions of clause 8.1 a);
c) Any damage caused by third parties as a result of their illegitimate intrusion into the Warehouse, despite the fence, alarm and surveillance systems installed, or due to natural causes that cannot be avoided by the Company.
10. CUSTOMER RESPONSIBILITY
1. The Customer will be responsible for any fines, fines, or liabilities that the Company has to pay due to any irregularity verified in the Baggage.
2. In case of non-payment by the Client of the contracted price or any other expenses borne by the company, the latter has the right of retention over the Baggage (cf. Art. 755 n.1 al.e) of the Civil Code), which will be released as soon as the outstanding amount is paid in full, which will include the price due due to the increase in luggage storage days, charged at 10 euros per day plus interest on late payment.
3. Any written complaint made by the customer must be made in accordance with the provisions of clause 8.2 and 8.3.
11. PERSONAL DATA
The data collected about the Customer is also intended for compliance with legal obligations and use in contractual relations with Insurers, Banks and other Institutions, the Company committing to keep strict secrecy of all data, reserving access to them exclusively necessary for your normal activity. The respective holder is assured the right of access and rectification thereof.
12. MISCELLANEOUS PROVISIONS
1. Any expression with the purpose of unfoundedly denigrating the company's image subjects its Author to the rules of Criminal and Civil Liability and for the damage caused.
2. The company is not responsible for accidents, any damage of an illegal or criminal nature caused to the stored luggage, nor for the disappearance of objects inside them, for their theft or robbery or for natural disasters, such as falling trees, etc., as well as other unintentional damage that may occur.
3. Complaints regarding the Multibags Service can be registered in the complaints book.